The WhatsApp agent for franchises & multi-outlet brands
One WhatsApp agent. Every outlet.
HQ approves the templates and the answers once; the agent replies on every outlet's WhatsApp in seconds, with the same brand voice — while each branch keeps its own inbox, lead board, team and budget.
Crunch Café Bengaluru · WhatsApp
Same answer in Hyderabad, Pune, everywhere — HQ approved it once
The multi-outlet problem
Growth multiplies outlets. And chaos.
N phones
N versions of the brand
Each outlet answers from a personal phone, in its own words, with its own prices. Head office finds out when a customer complains.
0 visibility
into what branches send
Marketing spend, follow-ups and promises scatter across numbers nobody at HQ can see — or measure.
Leads leak
between HQ and outlets
A lead from the brand's Instagram lands at head office; the outlet that could close it never hears about it.
Your WhatsApp agent · One brand, many numbers
One organisation. Every outlet's WhatsApp.
Branches aren't an afterthought — they're the structure. Share one brand WhatsApp number across outlets or give each its own; every chat gets the same agent, and each outlet keeps its own inbox, lead board and contacts.
- Share one WhatsApp number across outlets, or give branches their own
- Leads that message the brand's number route to the outlet that knows them; new ones land at HQ
- Open any branch from the org dashboard — enquiries, leads and sends per outlet
Crunch Café — OrganisationWallet ₹9,025
Hyderabad
₹4,210 · 3 seats
Bengaluru
₹2,875 · 5 seats
Pune
₹1,940 · 2 seats
HQ tops up once, allocates per branch — budgets can't run away
Your WhatsApp agent · Brand voice
HQ writes it once. Every outlet says it right.
Prices, policies, offers — approved as facts and answer cards at head office. The AI in every branch answers customers with those exact words, and outbound messages come only from HQ-approved templates.
- Answer cards are sent verbatim — no outlet improvises the refund policy
- New menu? Update the fact once; every branch answers the new way instantly
- Off-script questions hand the thread to a human instead of guessing
Same question, three cities
Answer card · approved by HQ · v3
Your WhatsApp agent · Who answers
AI answers first. People take over cleanly.
The agent handles the first reply on every outlet's WhatsApp. When an outlet manager or a central reply team types back, the AI steps aside for that chat — and every enquiry lands on the outlet's lead board with its expected bill value.
- A staff reply pauses the AI for that chat — never for the whole number
- Outlet roles scoped to that outlet; org-wide CRM seats for a central reply team
- Every enquiry tracked and valued, so each outlet knows who to chase first
Team & roles
Meera (owner)
Everything, every branch
Arjun
Runs the Bengaluru outlet
Sana
Replies to chats org-wide
Dev
Reads reports only
A CRM seat opens and answers chats — and touches nothing else.
Your WhatsApp agent · Outbound
Launch once, measure per outlet
Run the festive push from head office to every outlet's audience at once. A reply triggers the flow you designed — order, size, nearest outlet — and lands on that outlet's lead board. Spend draws from one prepaid wallet HQ controls.
- One wallet, per-outlet allocations — no outlet can overspend
- Replies trigger flows: buttons, branches, straight to an order
- Delivery and replies report per outlet; you pay for delivered only
Campaign · “Festive combo launch” — all branches
Replies route to the branch that knows the customer.
Your WhatsApp agent · Customer memory
The agent remembers your customers — across every outlet
Every chat builds the customer's profile: what they ordered, what they asked about, which outlet they visit. The agent answers each person in context, and your next campaign goes only to customers who actually showed interest.
- Customer-level data on the contact — orders, interests, language, outlet
- What they asked for is tracked across every chat
- Segment by interest: “asked about party boxes” gets the party-box offer
Ananya K
Regular · Bengaluru outlet
What the agent remembers
So the next campaign writes itself
Sent to: segment “asked about party boxes” — 63 customers, all outlets
Launch day, org-wide
A campaign from HQ, closed by the outlets
10:00 am
HQ launches “Festive combo” to all branches
One approved template, every branch's audience, one schedule. The wallet holds the budget up front.
10:04 am
Replies start landing — in the right inboxes
Customers known to Bengaluru land in Bengaluru's inbox; new numbers land at HQ for routing.
10:05 am
The AI handles the FAQ wave
“Is it veg?” “Till when?” — answered from HQ's answer cards, identically in every city.
12:30 pm
Branch teams close orders in their pipelines
ORDER replies become pipeline cards; stage automations confirm and collect payment links.
6:00 pm
HQ sees the whole picture
Delivered, replied and booked — per branch, on one screen. Unspent budget returns to the wallet on settlement.
Scale the brand,
not the chaos.
Put the same WhatsApp agent on every outlet's number — same voice, same speed, every enquiry answered and counted — with head office finally able to see all of it.
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