WhatsApp AI for D2C brands and online stores
The questions before the order — size, material, delivery, price — answered in seconds from your catalogue, on WhatsApp and in Instagram DMs.
- On your own WhatsApp number
- Official Meta API
- Set up with you on a call
Hi, the mustard kurta set from today's reel — L size hai? Price?
Yes, the Mustard Chanderi set is available in S to XXL. It is ₹2,450 for the kurta and palazzo; the dupatta is ₹650 extra. Want photos of the L fit?
Haan, and delivery to Ranchi kitne din?
[2 photos] Ranchi is 4–6 working days by courier, free above ₹1,999; COD is available with a ₹50 charge. Shall I have the team send you a payment link for the set in L?
With dupatta, yes
Noted — Mustard Chanderi set, L, with dupatta, to Ranchi: ₹3,100. The team will send the payment link here shortly.
Your customers
What d2c brands & online stores get asked on WhatsApp
Every one of these gets an answer in seconds, from your own price sheet and documents.
- Is this available in M?" under an Instagram reel, then the same question in the DM
- Photos of the blue one?" — and then "any other colours?
- Delivery to Guwahati? How many days? COD hai?
- What's the price for 3 pieces?" and "any discount on bulk?
- I ordered last week, where is it?" — the one the agent hands to a person
The AI agent
What the agent does for you
Answers from your offerings sheet. Each product with its options (size, colour, material) and price, plus the policies you wrote down — shipping zones, delivery days, COD, returns.
Sends the product's photos a page at a time when asked, and says when there are no more; never pads with another product's photos.
Works out a total when the sheet has the arithmetic (3 pieces × ₹1,200) and says it; a discount that is not on the sheet is never offered.
Writes the deal record. The product, the option chosen, the quantity, the city — so your team sends the quote or the payment link with nothing to re-ask.
Order-status, refund and complaint messages are handed to the team with the question written out; the agent does not guess at a parcel's whereabouts.
Total = the two sheet prices added, labelled on the deal. The payment link itself is sent by your team through the quote/invoice step, with your own link.
Your pipeline
Every lead on one board, in your words
You name the stages and write who belongs in each. Leads move as the chat fills in the details, and the reason is kept on the card.
New enquiry
Wrote in from a reel, an ad or the website chat button.
Product chosen
Named a product and an option; the deal record has size/colour and quantity.
Payment link sent
A quote or invoice with a pay link went out.
Paid
Marked won by the team when the payment lands.
Not now
Asked for a discount that does not exist, or went quiet after two follow-ups.
Campaigns
Campaigns that fit
A new-drop broadcast to everyone who asked about the previous collection, with the product image as the header and a Shop-now button; replies land with the agent, which answers in the catalogue's terms.
Click-to-WhatsApp ads on Meta: every lead is tagged to the ad it tapped, so the campaign page shows leads → replied → paid per ad, not just clicks.
A daily drip of 300 to a 6,000-number list from a past sale, so the number's quality rating survives the send.
Getting started
Live in three steps
Connect your number
Link the WhatsApp number you already use (the WhatsApp Business app keeps working) and, if you like, Instagram.
Teach it your business
Upload your price sheet and documents, check what the agent read, and set your pipeline stages.
Rehearse, then go live
Try it in a test chat until the answers are right. We do all of this with you on a call; nothing to install.
Questions
Questions buyers ask
Still unsure? Ask us on WhatsApp — a person replies.
Does it connect to Shopify or WooCommerce for order status?
Not today. The agent sells from your offerings sheet and photos; order-status, returns and refunds are handed to your team with the question written out. A store integration is on the roadmap, not in the product.
Can it collect payment inside WhatsApp?
It sends a quote or invoice as a PDF with a Pay-now button that opens the payment link you supply (Razorpay, Cashfree, a UPI page). It does not run WhatsApp Pay itself.
Does it reply to Instagram comments and DMs?
Yes. Comment automations send a private reply to a comment, and the agent answers DMs on the same rules it uses on WhatsApp. A reply you type in the Instagram app pauses it on that thread.
Will it offer discounts to close a sale?
Never on its own. It quotes the sheet price and any offer you wrote down; a haggle is answered politely and, if the customer insists, handed to your team.
Does it work on the WhatsApp number we already use?
Yes, including a number you keep using in the WhatsApp Business app. The agent answers through the API alongside the app, and a reply you type in the app pauses the agent on that chat.
What does it cost?
The plan is set per organisation after a call; WhatsApp messages are billed at Meta's rates plus a stated markup on a prepaid balance. There is no public price list.
Where next
Keep exploring
What d2c brands & online stores use most, and businesses like yours.
- ProductAI Sales AgentAnswers every lead on your own number
- ProductInstagram AutomationComments and DMs answered by the same AI
- ProductClick-to-WhatsApp AdsKnow which ad, link or QR brought each lead
- ProductBookings & InvoicesAppointments, quotes and pay links in chat
- IndustryRetail stores & showroomsWalk-in traffic now starts on WhatsApp. The agent answers stock, price and photo questions from your catalogue and books the visit.
- IndustryJewellersDesign photos on request, per-gram or fixed prices from your sheet, purity and delivery answered — and the team called in for a custom piece.
- PricingSee what it costsOne quote for your accounts, the AI agent and your WhatsApp messages.