01
Answers from your own sheet
Every reply is checked against your prices and documents before it goes.
Cleaning₹1,800
Root canal₹5,000
EMINot on file → team
SolutionsAn AI chatbot for WhatsApp
Not a menu of buttons. It reads the question, answers from the price list and documents you approved, books the appointment, and steps back for a person when it should.
Your own WhatsApp numberOfficial Meta APIWe set it up with you
In the customer's language, in seconds, day and night, from what you put on file.
Can I get a cleaning appointment on Saturday?
Yes. Saturday has these slots free, pick one:
11:30 please
Booked: Saturday 11:30 am, scaling and polishing. Here is your invoice.
Sound familiar?
'Press 1 for prices' fails the moment a customer types a real question.
Generic AI chatbots invent prices and promises you never made.
Customers write in Hinglish, and the bot only understands English.
When the bot can't help, the customer is stuck with no person to talk to.
What it does
Every reply is checked against your prices and documents before it goes.
English, Hindi, Hinglish and the languages your customers write in.
Cleaning ka kitna hai?
Cleaning ₹1,800 hai. Saturday slot chahiye?
Offers free slots from your calendar and books the one they pick.
Upset customers, new questions and requests for a person go to your team.
Understands the question first, answers from what you approved, and checks itself before sending.
Hi, is the 3BHK villa free 20–22 Dec? We are 6 people.
Yes, Sea Breeze (3BHK, private pool) is free those nights. ₹28,000 a night, so ₹56,000 for 2 nights for up to 8 guests. Shall I hold it for you?
Haan, hold karo. Breakfast included?
Breakfast is ₹450 per person a day, not included in the villa rate. Holding Sea Breeze for 20–22 Dec now.
What each person asked about and prefers is kept and used the next time they write.
When the chatbot steps back, your team gets the question written out and one-tap answers.
See it in your business
Pick yours to see the questions your customers ask, the pipeline in your words, and an example chat.
The difference
A button menu that can't handle a real question.
An AI that understands the sentence and answers it.
A generic bot that invents a price.
Every price comes from your own sheet, or goes to your team.
Customers stuck with no way to reach a person.
The chatbot hands over with the question written out.
Getting started
Link the WhatsApp number you already use (the WhatsApp Business app keeps working) and, if you like, Instagram.
Upload your price sheet and documents, check what the AI read, and set your pipeline stages.
Try it in a test chat until the answers are right. We do all of this with you on a call.
The details
What it does, an example conversation, how it checks itself, and how setup works.
“WhatsApp chatbot” covers two very different things. The first is a button tree: Press 1 for prices, 2 for timings. It is cheap and predictable, and it fails the moment a customer types a real sentence. The second is an AI chatbot that understands the message and writes an answer. The risk with the second kind is that it makes things up. bananaleaf.ai is built so that it cannot: every reply is checked against what the business actually put on file.
A dental clinic uploaded its price sheet and a one-page FAQ, set a booking calendar (Mon–Sat, 10:00–19:00, 30-minute slots) and switched the chatbot on. A new enquiry arrives on a Sunday evening:
CustomerHi, root canal ka kitna charge hai? Aur kab aa sakte hain?
ChatbotNamaste! Root canal ₹6,500 se shuru hota hai (single-sitting, crown alag). Kal subah 10:30 ya 11:30 free hai — kaunsa time theek rahega?
Customer11:30 ok. Is it painful?
ChatbotBooked: Monday 11:30 am with Dr. Mehta. Most patients feel only pressure during the procedure — the area is numbed first. If you have any medical condition or take blood thinners, mention it at the visit. See you tomorrow!
CustomerCan I pay by EMI?
ChatbotI'll have the team confirm the payment options for you. They will reply here shortly.
The price and the pain answer came from the clinic's own sheet and FAQ. EMI was not on file, so the chatbot held and opened a handoff for the team instead of guessing. The booking was written to the calendar and the lead moved to the clinic's 'Appointment booked' stage. Names and prices are illustrative.
It reads before it writes. Each inbound message is first understood: what is being asked, which offering it is about, whether the person is a prospect at all. That reading is matched against your approved answer cards and facts, and only then is a reply drafted.
Guards cut what your knowledge does not back.Before anything is sent, the draft is checked against what the chatbot was shown. An amount, a capacity (“sleeps 10”), an availability promise, a feature or an option that the sheet does not carry is removed, and the reply holds instead of improvising. If nothing backed is left, the customer gets a holding line and your team gets the question.
One reply per customer at a time. Messages are serialised per contact, so a burst of five short texts gets one coherent answer rather than five.
Three switches, all must be on.The account's AI Agent plan, the number's auto-reply switch and the thread's own switch. A reply typed by your team pauses the chatbot on that chat; the customer never sees two voices at once.
Button menus still exist, where they belong.A welcome message can carry a short button tree (“What are you looking for?”), and every tap is read into the lead's record. The moment the customer types a question instead of tapping, the AI answers it and offers the menu again.
Questions
Still unsure? Ask us on WhatsApp — a person replies.
A classic WhatsApp chatbot is a menu: buttons and keyword rules you draw as a flow, and anything outside the flow gets 'I did not understand'. An AI chatbot reads the message, finds the answer in the knowledge you approved and writes a reply in the customer's words. bananaleaf.ai has both: button menus for a welcome message, and the AI agent for every other question.
Yes. The number connects through Meta's WhatsApp Business API (Embedded Signup). A number you already use in the WhatsApp Business app can stay in the app; the chatbot answers through the API alongside it.
Yes. It detects the language of each message and answers in it: English, Hindi, Hinglish and other Indian languages, in the customer's own register.
It says the team will confirm and opens a handoff for your team with the question written out. It never invents a price, a date or a policy: a draft that carries a figure the knowledge does not back is cut before it is sent.
Yes. Each chat has its own switch, and typing a reply yourself pauses the AI on that chat automatically. The number has a switch too, and the account has a master switch above both.
The WhatsApp Business API itself has no monthly fee from Meta; Meta charges per delivered message by category and country, and since 1 October 2026 free-form replies are free only for the first 1,000 a month per number. bananaleaf.ai's plan is set per organisation after a call; message charges are billed at Meta's rate plus a stated markup.
Yes. With a booking calendar set up (your hours, slot length, lead time), it offers free slots in the chat, books the one the customer picks, moves the lead to the stage you chose for bookings and files a follow-up reminder. Reschedules and cancellations go against the same calendar.
You choose. Operating hours live on each number; outside them the chatbot can send an away message once a day per customer instead of answering, or keep answering if you prefer.
Where next
Send us your price list. We'll show it answering your customers' real questions, then set it up with you.
BananaLeaf AI (bananaleaf.ai) is the WhatsApp AI sales agent and CRM for Indian businesses, built by Krishav Technologies Pvt. Ltd., Hyderabad.© 2026 bananaleaf.aiPrivacy PolicyTerms & ConditionsRefund Policy