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Terms & Conditions

Last updated: 12 July 2026

These Terms & Conditions (“Terms”) are an agreement between you and Krishav Technologies Private Limited (“bananaleaf.ai”, “we”, “us”), the company that operates bananaleaf.ai. By creating an account or using the service, you accept these Terms. If you are using bananaleaf.ai on behalf of a business, you confirm you have the authority to bind that business.

1. What bananaleaf.ai is

bananaleaf.ai is a software-as-a-service product that lets businesses build landing pages, connect their customer data, and send follow-up messages to their contacts across channels such as WhatsApp, SMS, and email — using message templates the business has approved. We provide the tooling; the campaigns, contact lists, and messages belong to and are the responsibility of the business sending them.

2. Eligibility and your account

  • You must be at least 18 years old and capable of entering into a contract under Indian law.
  • You sign in with a Google account; keep access to it secure — activity under your account is yours.
  • Provide accurate business information and keep it current.
  • One workspace is for one business (and its team). Don’t share accounts across businesses.

3. Your content and data

You keep full ownership of everything you upload or create in bananaleaf.ai — contact lists, landing pages, templates, product catalogues. You grant us a limited licence to host, process, and transmit that content solely to provide the service to you. We process personal data in your contact lists only on your instructions, as a Data Processor under India’s Digital Personal Data Protection Act, 2023 (the “DPDP Act”). Our Privacy Policy describes this in detail.

4. Your responsibilities when messaging contacts

When you upload contacts and send them messages, you are the Data Fiduciary for that data under the DPDP Act — the entity legally responsible for it. You agree that:

  • You collected every contact’s details lawfully and have valid consent (or another lawful basis under the DPDP Act) to message them for the purposes you use bananaleaf.ai for;
  • You will honour opt-outs and consent withdrawals promptly, and keep your contact data accurate and up to date;
  • You will comply with all applicable messaging laws and rules, including the DPDP Act, the Telecom Regulatory Authority of India’s regulations on commercial communications (including the Do Not Disturb registry, for SMS and voice), and each channel’s own policies (for example, the WhatsApp Business messaging policies set by Meta);
  • You will not upload data of children for tracking, behavioural monitoring, or targeted advertising;
  • You will respond to requests from your contacts to access, correct, or erase their data — we will assist you with the tooling to do so.

5. Acceptable use

You must not use bananaleaf.ai to:

  • Send spam, or message people who have not agreed to hear from you;
  • Send content that is unlawful, deceptive, defamatory, obscene, or infringes someone’s rights;
  • Impersonate another person or business, or misrepresent who a message is from;
  • Upload malware, probe or disrupt our infrastructure, or attempt to access other tenants’ data;
  • Resell or white-label the service without a written agreement with us.

We may suspend or restrict accounts that break these rules or that put the platform’s messaging channels at risk (for example, campaigns with abnormally high failure or complaint rates may be paused automatically).

6. Messaging channels and third parties

Message delivery depends on third-party channel providers (such as Meta for WhatsApp, and SMS and email providers). We do not control their networks, pricing, template-approval decisions, or availability, and we cannot guarantee that any particular message will be delivered or read. Channel providers may impose their own terms directly on you.

Messages from us to you. When you submit your details through our contact or support form (at bananaleaf.ai/support) and tick the acceptance box, you accept these Terms and consent to bananaleaf.ai contacting you about your request and our products — including on WhatsApp, SMS and email at the number and address you provided. We record the exact consent wording you were shown and the date and time of your acceptance as the consent record. You can withdraw this consent at any time by replying STOP to any message or writing to contact@bananaleaf.ai.

7. Fees and payment

bananaleaf.ai is a prepaid service. You add money to your organisation’s wallet in Indian Rupees, and that balance is drawn down as you use the service — principally to send messages to your contacts. Payments are collected through our payment gateway, Cashfree Payments; we do not store your card, UPI, or bank details. Your balance is credited only once the gateway confirms the payment succeeded.

Wallet top-ups are non-refundable and balance cannot be withdrawn or exchanged for cash — see our Refund & Cancellation Policy, which forms part of these Terms. Channel costs (for example, WhatsApp conversation charges billed by Meta) may apply separately. We will give reasonable advance notice before changing what is chargeable.

8. Intellectual property

The bananaleaf.ai software, brand, and design are ours; these Terms give you a right to use the service, not ownership of it. Feedback you send us may be used to improve the product without obligation to you.

9. Termination

You can stop using bananaleaf.ai and delete your account at any time. We may suspend or terminate accounts for breach of these Terms, legal requirement, or extended non-payment (once paid plans exist), with notice where reasonably possible. On termination we delete or return your data as described in the Privacy Policy, keeping only what the law requires us to keep.

10. Disclaimers and limitation of liability

bananaleaf.ai is provided “as is”. While we work hard to keep it reliable, we do not warrant that it will be uninterrupted or error-free, or that any campaign will achieve a particular business result. To the maximum extent permitted by law, our total liability for any claim arising out of the service is limited to the amount you paid us in the twelve months before the claim (or ₹10,000 if you have paid nothing), and we are not liable for indirect losses such as lost profits or lost data. Nothing in these Terms limits liability that cannot be limited under Indian law.

11. Indemnity

You agree to indemnify us against claims, penalties, and losses arising from your content, your contact data, or your breach of these Terms — including claims by your contacts or penalties under the DPDP Act caused by you messaging people without a lawful basis.

12. Governing law and disputes

These Terms are governed by the laws of India. Subject to any mandatory law to the contrary, the courts at Hyderabad, Telangana, India have exclusive jurisdiction over disputes arising from these Terms. We would, however, much rather resolve things by talking — write to us first at contact@bananaleaf.ai.

13. Grievances

Complaints about the service or about personal data can be sent to our Grievance Officer at contact@bananaleaf.ai. Data-related complaints are handled as described in the Privacy Policy, with escalation available to the Data Protection Board of India.

14. Changes to these Terms

We may update these Terms as the product or the law evolves. We will post updates here with a new “last updated” date and notify you of material changes by email or in the product before they take effect. Continuing to use the service after that means you accept the updated Terms.