The five steps
- Keep the number. Meta allows a WhatsApp Business number to move between providers. We run the migration with you; the number keeps working on the old platform until the move completes, and nothing is sent to customers.
- Bring the contacts. Export contacts from the old platform as CSV and import them here with a name, phone and (optionally) a pipeline stage. Duplicates merge by phone, and nobody is messaged on import.
- Re-submit the templates. Approved templates belong to the old provider's connection, so the ones you still use are re-submitted under your number here. Meta approves most utility templates within a day.
- Teach the assistant. Upload your price sheet and documents, confirm the facts it reads, and set the pipeline stages. The AI agent only answers from what you approved.
- Go live on a quiet day. Switch the number, watch the first conversations in the inbox with the team, and let the follow-ups run. Your WhatsApp Business app keeps working on the same number if you use it.
What changes on day one
- The AI agent is the product, not an add-on: it answers from your price sheet, books the appointment and writes the deal record.
- Bookings are native. A clinic or villa gets a calendar the assistant books into, with no third-party tool.
- Click-to-WhatsApp leads carry their ad, and stage changes go back to Meta so the ads learn which clicks became customers.
Specific to Wati
- Your WhatsApp number comes with you: Meta allows a number to move between providers, and we handle the migration with you.
- Contacts arrive by CSV export from Wati and import here; duplicates merge by phone.
- Approved templates are re-submitted under your number here; Meta approves most utility templates within a day.
- Keep the WhatsApp Business app on the same number if you use it; we run alongside it.
See the full bananaleaf.ai vs Wati comparison
Questions people ask
Do I lose my WhatsApp number when I leave Wati?
No. Meta allows a WhatsApp Business number to move between providers. We run the migration with you and nothing is sent to customers during it.
Do my chats move from Wati?
No. Chat history stays on the old platform, so export anything you need before the move. Contacts move by CSV.
Do I have to re-create my templates?
The ones you still use are re-submitted under your number here; Meta approves most utility templates within a day. Marketing templates can take longer.
Can I keep the WhatsApp Business app on the same number?
Yes. We run alongside the app on the same number, so your team keeps the app and the AI agent answers through the API.
Is bananaleaf.ai cheaper than Wati?
We cannot say from public pages. Wati publishes plan prices; bananaleaf.ai sets its plan per organisation after a call. Ask both for one monthly total that includes users, the AI agent and your expected message volume.
Does Wati charge extra for WhatsApp messages?
Yes. Wati's pricing page says additional charges apply for messages, based on its own rate card, and does not state a markup on that page.