Refund & Cancellation Policy
Last updated: 30 July 2026
This policy explains what happens to money paid to Krishav Technologies Private Limited (“bananaleaf.ai”, “we”, “us”) for use of the bananaleaf.ai service. It forms part of our Terms & Conditions. All amounts are in Indian Rupees (INR).
1. What you are paying for
bananaleaf.ai is a prepaid service. You add money to your organisation’s wallet, and that balance is drawn down as you use the service — principally to send messages to your contacts over channels such as WhatsApp, SMS, and email. Payments are collected through our payment gateway, Cashfree Payments. Your wallet balance is credited only after the payment is confirmed as successful by the gateway.
2. No refunds
We do not offer refunds. Once money has been added to your wallet, it is non-refundable and non-returnable — in whole or in part, whether or not you go on to use the balance. This includes, without limitation:
- unused or partially used wallet balance;
- balance remaining if you stop using the service or close your account;
- amounts already spent on messages that were sent;
- dissatisfaction with results, deliverability, or business outcomes from your campaigns;
- messages rejected, throttled, or charged by a third-party channel provider (for example Meta or a telecom operator) under their own rules.
Wallet balance is credit for using bananaleaf.ai only. It cannot be withdrawn, transferred to a bank account, exchanged for cash, or transferred to another customer’s account.
3. Cancellation
You may stop using bananaleaf.ai or ask us to close your account at any time by writing to contact@bananaleaf.ai. There is no lock-in and no cancellation fee. Cancelling stops future usage; it does not refund any balance already in your wallet, and any remaining balance is forfeited when the account is closed.
A wallet top-up is completed at the moment your payment succeeds and the balance is credited. It cannot be cancelled or reversed after that point. If you close a payment window before the payment completes, no money is taken and nothing is credited.
4. Failed, duplicate, or uncredited payments
This is the one situation in which money is returned, and it is not a refund of the service — it is the return of a payment that never delivered anything to you. If your bank or UPI app shows an amount debited but the corresponding balance was not credited to your wallet, or you were charged more than once for the same top-up, write to contact@bananaleaf.ai with the order reference, the amount, the date, and the payment reference from your bank or UPI statement.
We will verify the transaction with the payment gateway and, where the debit is confirmed and the balance was not credited, return the amount to the original payment method. Verified cases are initiated within 5–7 business days of us confirming the transaction; how long the amount then takes to appear depends on your bank or card issuer. Where the gateway itself has already auto-reversed a failed payment, the amount returns to you directly on the gateway’s timeline without any action from us.
5. Chargebacks
Please contact us before raising a chargeback with your bank — most payment issues are settled far faster directly. We may suspend an account while a chargeback is being investigated.
6. Contact us
Questions about this policy, or about a specific payment, go to contact@bananaleaf.ai. Complaints may also be sent to our Grievance Officer at the same address, as described in our Terms & Conditions. We aim to respond within 3 business days.
7. Changes to this policy
We may update this policy as the product or the law evolves. Updates are posted here with a new “last updated” date and apply to payments made after that date.